FAQ
Frequently Asked Questions - Zyanaly.com
Where can I track my order?
Once you’ve placed your order, you’ll receive an email with all the details. Orders are processed and dispatched from our warehouse within 3 business days. Once your order is on its way, we’ll send you a second email with the tracking number so you can follow your package every step of the way.
Where is my order? Has it shipped yet?
We ship all orders within 3 business days. If you haven’t received a shipping confirmation or tracking information, your order may still be processing or it may have been shipped later in the day. If you haven’t received your tracking email, please don’t hesitate to reach out to us at support@zyanaly.com.
What if my delivery attempt failed?
If a delivery attempt is unsuccessful, your package may be redirected to a nearby pick-up point. Please contact your local courier or postal carrier to inquire about the next delivery attempt or where you can pick up your order. If you need assistance, we’re here to help—just email us at support@zyanaly.com.
When will sold-out items be restocked?
We typically restock sold-out items within 1 month. If you’re looking for a specific product, feel free to contact us, and we’ll let you know when it’s back in stock.
What is the return address?
For return instructions and the return address, please reach out to us at zyanalyofficiel@gmail.com.
What payment options do you offer, and is it secure?
We offer a variety of secure payment options, including Apple Pay, PayPal, Visa, MasterCard, Google Pay, American Express (both debit and credit), and more. At Zyanaly, we never handle payment details directly—all transactions are securely processed through trusted payment providers.
What material are your products made of?
All our jewelry is crafted from high-quality stainless steel and zirconia. These materials ensure durability and a premium finish. For more specific details about the materials used in each product, please refer to the product description.
How long will shipping take to my country?
You can find detailed information about shipping times for your country on our Shipping & Delivery page. Delivery times vary depending on your location, but typically range from 6 to 18 business days.
Still have questions?
Feel free to contact us at support@zyanaly.com, and we'll get back to you as soon as possible!